In a close midair disaster which is being hushed up at the top most level by the UAE Government, Emirates Airlines faced a midair crisis two days ago. Baaghi TV has been informed that this is not the first time such an incident has happened. Emirates airline has been salvaged by the government so that its performance remains questionable. During the last two years the airline has shown constant decline primarily due to bad customer service and engineering flaws. Here are the details:
On the 5th of January, five days after the Dubai hotel fire; which happened under mysterious circumstances (The Address), the Emirates airlines pride that their plane, an Airbus 380 flew around 10,000 feet above the ground level for almost six hours. Ironically, this was simply the scheduled flight duration to London from Dubai for EK 005 on Jan 05, 2016. The plane took off from Dubai International Airport on time at 16.10 hours and its flight time was estimated around 4.30 hours to London’s Heathrow Airport. It never went beyond the Dubai airspace for over six hours and circled over the Emirates in a bid to dump excessive fuel load.
When the plane Airbus 380 took off from Dubai, there was an immediate malfunction in its landing gear.
Despite all efforts by the crew the landing gear could not be folded (retracted) which is essential for a long haul flight. After thirty minutes the pilot announced to the passengers that they have a malfunction in the landing gear hence cannot fly to London. From then on wards the ordeal of the passengers was tested beyond limit by a very non-professional and matter-of-fact attitude by the airline crew. The concept of friendly customer service seems to be a forgotten concept for the Emirates crew.
Furthermore, the passengers were told they could not use the toilets for hours at length and that the crew was trying their best to contact the Airbus Industries (Manufacturers of the Airbus 380) to detect the engineering problem and to try and rectify the issue. After two hours the passengers were told the Air Bus industries could not be contacted as all their telephone lines were busy and that they the manufacturer was not in contact. The passengers were told yet again to wait as the plane had to dump the extra fuel before landing which was meant for a long haul flight.
They were also told not to panic if their windows were sprayed by the jet fuel.
Meanwhile the cabin crew became busy in distributing chocolates and cookies amongst passengers rather than briefing them in detail about possible emergency procedures. The plight of the passengers on board the EK 005 was insurmountable when the Captain announced that due to high traffic at the Dubai airport their aircraft was put on hold to land behind many others in a long cue. Despite a very serious, life threatening mid air emergency the UAE Civil Aviation Authority failed to declare a priority for a plane the result of which could have been facing a certain crash with hundreds of passengers on board.
So all the airbus engineers in the world failed to pick up their phones and UAE Civil Aviation authority did not want to work the extra mile to change flight order, would these sound like good reasons to give to families of the passengers had the plane crashed?
Six hours and thirty minutes later when the plane finally landed at Dubai International airport amid blaring sirens of fire brigades and ambulances luckily the plane’s malfunctioning landing gear had kept intact and the plane landed without any major casualty or serious injury.
However, to calm the passengers the airline immediately announced many points for the card holders of the airline and other incentives but did not give a written reason or apology to any of the passengers on board. Meanwhile the airport hotels were made to make place for hundreds of stranded passengers who had to wait for another 12 hours before a different aircraft could be arranged for them to be taken to London.
Sadly no media has been able to report the incident due to strict censorship in the Emirates. The flight EK 005 was flown again the following day!
Aircraft engineering issues are not uncommon however mid air incidents are reported to be documented as well as made public the world over. There have been many incidents in the past whence the airline’s engineering has been criticized by a few quarters but it has also surfaced that such a mega mid air disaster was not allowed to be reported in the press or general media. The A 380 landing gear issues are not new. Previously Quantas as well as Lufthansa and some others have also faced issues with the aircraft. However, the manner in which the plight of almost 510 passengers on board EK 005 has been handled is alarming and raises multiple questions. Is the Emirates Airline really safe and meeting all internationally prescribed requirements or not? That is something we do not know as yet and only time will tell us if they are or not.
Here are some additional technical details: